Managing a production or service system has become a major challenge in the global competitive environment due to rapid changes in technology. This has posed numerous opportunities and challenges resulting in the enhancement of manufacturing and service capabilities through new materials, methods, facilities, techniques and procedures. This course introduces the concepts and practices of managing production and operations in contemporary organisations. Understanding this course will help students know the practical and applied techniques which can improve organisations quality and productivity. In addition, the course draws upon students’ knowledge of accounting, science, mathematics, management and statistics.